Please read these terms and conditions carefully - by using our site, you indicate that you accept these terms of use and agree to abide by them. We reserve the right to make changes to the website or to this disclaimer at any time. This does not affect your statutory rights as a consumer.

The Company
Fuggles Bottle Shop is the trading name of Fuggles Retail Limited (“We”). We are a limited company registered in England and Wales under company number 13389746. 

Returns

Very occasionally, an order may arrive damaged due to courier mishandling. We prefer to offer credit on these rare occasions rather than use wasteful packaging on every delivery. If your delivery arrives damaged, please send us a photo of the package and broken contents, and we will arrange a credit or, if practical, a replacement.

And very occasionally, we may make a mistake when picking your order. If this occurs, please contact us at the earliest opportunity and we will make it right for you.

If you have changed your mind about your order, please contact us ASAP. Any requests for cancellations or returns are done at the customers cost if we have already shipped or delivered the goods. We regret that due to the nature of our products (designed to be consumed fresh), we are unable to offer refunds after 7 days. The items must be then be returned in their original condition and packaging within 7 days to receive a refund. Ensuring the safe return of the package and postage cost will be the responsibility of you, the customer. 

All goods remain the property of Fuggles Retail Limited until payment in full is received, and until you, the customer, take final delivery of the goods.

We make every effort to supply goods as shown on our web site, however occasionally we do have to substitute products for an alternative of equal or greater value, where a valid substitute is available. In the event this needs to happen, we will always attempt to contact you first. 

We will not refund any products or empty containers or products that are past their BBE or that have been stored or looked after incorrectly or against our or the brewers advice, as detailed on our website, in store or on the packaging.

Discounts, Promotional Offers & Loyalty Points

Due to website limitations, it is not possible to use multiple discount codes at the same time. Discount codes are defined as any promotional codes, unique codes distributed through email marketing, FUGSPOINT referral codes or FUGSPOINTS. 

Sale Items

Sale items are indicated on collection pages and individual product pages with a sale price. If the sale price is due to the product being past it's Best Before End (BBE) date, this will be clearly stated in the product description.

Sale items are excluded from Multibuy offers and promotional discount codes. However, you can redeem FUGSPOINTS against sale items. 

Multibuy
We offer 3 multibuy discounts, which are automatically added to checkout assuming the items purchased meet the multibuy criteria:

1. 10% off when you purchase 12 - 23 any beers or ciders (or mix of both).

2. 15% off when you purchase any 24+ any beers or ciders (or mix of both).

3. 10% off when you purchase 3+ bottles of (any) wine.

Multibuy discounts can not be used in conjunction with any other discount codes.

Fuggles Retail Limited reserve the right to exclude any products from the Multibuy discount (this will only really happen when we are already offering any qualifying products at an already competitive price, are in a sale or when items are extremely limited in number).

FUGSPOINTS
"FUGSPOINTS" is our loyalty programme. Anyone can earn points but you must have an account to redeem them. You can sign up for an account here.

FUGSPOINTS count as discounts therefore, you are unable to use FUGSPOINTS in conjunction with any other discount codes.

Once registered, you can access your FUGSPOINTS account using the pop up panel available on every webpage.

PROMOTIONAL CODES
From time to time we may release promotional codes - such as an end of summer or flash sale - offering a fixed percentage off the value of your order.

There are exclusions from such promotions: Subscription products (Fugsclub), multibuy discounts, gift cards.

Unfortunately, it is not possible to combine or stack discounts. Therefore, you are unable to apply any promotional discount code AND use FUGSPOINTS (seems as these are considered as discount codes) to complete a purchase - it must be one or the other. 

Age Restrictions
It is against the law to sell or supply alcohol to persons under 18 years of age in the UK. By placing an order you confirm that you are at least 18 years old. If our couriers are in any doubt of the age of the recipient of an order they will request photographic ID. In the event that this is not satisfied they are not permitted to leave the delivery.