Very occasionally, an order may arrive damaged due to courier mishandling. We prefer to offer credit on these rare occasions rather than use wasteful packaging on every delivery. If your delivery arrives damaged, please send us a photo of the package and broken contents, and we will arrange a credit or, if practical, a replacement.

And very occasionally, we may make a mistake when picking your order. If this occurs, please contact us at the earliest opportunity and we will make it right for you.

If you have changed your mind about your order, please contact us ASAP. Any requests for cancellations or returns are done at the customers cost if we have already shipped or delivered the goods. We regret that due to the nature of our products (designed to be consumed fresh), we are unable to offer refunds after 7 days. The items must be then be returned in their original condition and packaging within 7 days to receive a refund. Ensuring the safe return of the package and postage cost will be the responsibility of you, the customer. 

All goods remain the property of Fuggles Retail Limited until payment in full is received, and until you, the customer, take final delivery of the goods.

We make every effort to supply goods as shown on our web site, however occasionally we do have to substitute products for an alternative of equal or greater value, where a valid substitute is available. In the event this needs to happen, we will always attempt to contact you first. 

We will not refund any products or empty containers or products that are past their BBE or that have been stored or looked after incorrectly or against our or the brewers advice, as detailed on our website, in store or on the packaging.