DELIVERY INFORMATION

Local delivery:
We offer a direct delivery option (we hand-deliver all of our local orders personally!) to the postcodes below and offer free delivery on online orders of £50 and over for customers closest to us.

We currently only deliver on Thursdays due to the imminent launch of our new retail space on Camden Road, Tunbridge Wells. Orders placed before 10am on Thursday will be delivered that day wherever possible.

POSTCODE DELIVERY CHARGE FREE DELIVERY
TN1 / TN4 0 / TN4 9 / TN9 / TN10 £2 Flat Rate On orders over £50
TN2 / TN3 0 / TN3 9 / TN4 8 / TN11 0 / TN11 9 £3 Flat Rate N/A
TN6 / TN7 / TN11 8 / TN12 5 / TN12 6 / TN12 7 / TN13 / TN15 0 £5 Flat Rate N/A

 

 

Rest of UK shipping: 

If you're not in our local delivery zone, we use APC to ship on a 'next day' service (Monday to Friday). Orders received by midday Monday - Friday will usually ship that day. Orders placed at weekends will be dispatched on the next working day. Next day delivery is not guaranteed and at busy times, there may be a delay but we'll do our best to keep you updated. APC will email with tracking information on the day of delivery. We ship everything on a 'fragile/liquid' service to ensure better care of the package. 

Any questions regarding your delivery, please contact us orders@fugglesbeercafe.co.uk

We can deliver to the Scottish Highlands for £21. We regret that we cannot deliver internationally or to Northern Ireland.

Click & Collect (Currently this is from Fuggles Beer Cafe in Tunbridge Wells and Tonbridge):

Local customers can choose to collect from either Fuggles Beer Cafe Tunbridge Wells or Fuggles Beer Cafe Tonbridge. You'll find the "Store Pick Up" option at checkout where you'll also be able to select a collection date.

After your order is placed, you'll receive an email when your order is ready for collection. Unfortunately we cannot hold orders for collection for longer than 7 days unless by prior arrangement. 

Build a Box:

See something you like but don't want to pay shipping just yet? Then choose the Build a Box option at checkout. This lets you set aside your order until such a time that you're ready to have it delivered.

Simply, add your products to your basket. When you're ready to pay, select the "Nationwide Delivery / Build a Box" option on the cart page. 

On the following page, select "BUILD A BOX" from the shipping options and complete your payment as usual. We'll then set your purchase aside for you. Voila!

You can continue to add to your box at anytime following the same process. 

When you're ready for your box to be shipped, just add a note to your final order or email us and we'll send you an invoice for the shipping (unless you qualify for free delivery of course).

If you're a FUGSCLUB subscriber, we'll automatically add your order to your next FUGSCLUB delivery.

Freshness is important to us. We want you to receive your order in tip top condition so we can only hold your orders for 14 days unless by prior arrangement. If you haven't completed your order after 14 days, we'll contact you to arrange delivery.

Packaging

We use thick walled cardboard boxes where possible and card/paper padding for most orders (basically, we do our best to pack it as safely as possible for its' journey) - we try to avoid plastic wherever possible but will sometimes reuse bubble wrap and biodegradable chips from goods that have been sent to us. We regularly use/recycle packaging we have been sent ourselves - if you would like your order in a fresh box, please let us know!

Substitutions

We make every effort to supply goods as shown on our web site, however occasionally we do have to substitute products for an alternative of equal or greater value, where a valid substitute is available. In the event this needs to happen, we will always attempt to contact you first.

Age Restrictions

It is against the law to sell or supply alcohol to persons under 18 years of age in the UK. By placing an order you confirm that you are at least 18 years old. If our couriers are in any doubt of the age of the recipient of an order they will request photographic ID. In the event that this is not satisfied they are not permitted to leave the delivery.